Refund Policy
This policy details when payments and deposits are refundable for catered events with Nan & Mo’s Catering, ensuring clarity and transparency for all our guests.
General
All bookings are confirmed only once the required deposit and signed agreement are received by Nan & Mo’s Catering. This Refund Policy works in conjunction with our full Terms & Conditions.
Refunds for Cancellations
- More than 20 days before the event: The deposit is refunded minus a 10% administrative fee.
- Between 10 and 20 days before the event: The deposit is non-refundable; however, any additional payments made beyond the deposit will be refunded.
- Less than 10 days before the event: All payments are non-refundable due to costs already incurred and the low likelihood of rebooking.
All cancellations must be submitted via email to c.h.chefglazebrook@gmail.com and must be confirmed by Nan & Mo’s Catering. The effective cancellation date is the date the written notice is received.
Changes to Guest Count or Services
Reductions in guest count after the final guaranteed count deadline (20 days before the event) are not refundable. Small increases may be possible depending on venue capacity and product availability. Changes to services or menu selections may affect the final invoice and will be confirmed in writing.
Force Majeure & Unforeseen Events
Unforeseen circumstances such as natural disasters or pandemics may affect event delivery. In such cases, Nan & Mo’s will work with the client in good faith to explore rescheduling or a fair resolution based on costs already incurred.
Contact
If you have any questions about refunds or these terms, please contact us at c.h.chefglazebrook@gmail.com. We are happy to discuss how we can best serve your event.